QuestBack Case Study

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THE CLIENT

QuestBack provides online survey solutions to more than 1,000 customers ranging from small and medium sized businesses, to Fortune 500 companies.

questback logo

BUSINESS CHALLENGES

Questback develops and delivers online survey solutions utilizing Web 2.0 technologies. The surveys provide valuable feedback from users, allowing companies to tailor online products and services to their customers. The diverse and global nature of QuestBack’s customers presents formidable demands for new product releases and a fast turnaround of upgrades. The client’s strategy for addressing this challenging stipulation is to outsource product testing. This keeps costs under control and allows the company to focus on its core business. To ensure success, QuestBack wanted to find an outsourcing service provider with the right technical competence, ability, proven track record for delivering projects on time, and flexibility to meet a wide range of testing needs.

SOLUTION: What it Means to Partner with XBOSoft

QuestBack found success in its outsourcing strategy with the help of XBOSoft. XBOSoft’s flexible engagement models, rapid response, and ability to produce high-quality results are key factors in their relationship, which continues to expand. XBOSoft software testing solutions include:

  • Functional Testing

    Rapid accumulation of testing artifacts, test cases, and automation suites covering each function and feature of the software.

  • Regression

    QuestBack schedules major releases every quarter, so XBOSoft must plan for regression testing with an overall functional test suite, and then combine them with test cases to specifically ensure previous bugs have been eliminated.

  • Online Collaboration

    Delivering builds every week, XBOSoft’s CommOne™ collaboration system posts bugs online, allowing the client real-time access for review and repair.

  • Platform Compatibility/OS Testing

    Questback’s customers utilize a variety of platforms. To ensure compatible operations, XBOSoft must test its software on an equally varied range of platforms including Windows, Linux, and Apple.

  • Weekly Testing Updates

    To manage frequent software releases, XBOSoft quickly assigns resources and executes test cases, either on a selective or regression basis, to quickly detect bugs.

XBOSoft’s Advantages

  • Flexibility

    Our flexible engagement models enable our clients to select the services they want when they need them. Whether you need a dedicated testing team or work executed on a project basis, XBOSoft has the flexibility to meet diverse needs.

  • XBO CommOne™ 24/7 Online Project Management

    XBOSoft’s CommOne™ facilitates communication and coordination with our clients. This proprietary tool provides secure live access to customer’s project information 24/7. It also keeps an accurate project record of questions, answers, and any requirements changes throughout the life of the project.

  • Proven Testing Processes and Management

    Our 3-step bug validation process (reporter, verifier, and reviewer) maintain bug quality, reduces duplication, and ensures that the development team can quickly locate and address any problems. Our effective image/resource management enables us to accurately reproduce the environment from which a bug is found and validate its status on new software builds.

  • Quick and Easy

    XBOSoft’s company culture puts the client first, ensuring a speedy response to new projects and work order changes.

CLIENT TESTIMONIALS

“You’ve produced a good piece of work! Excellent!”

Chief of Development, QuestBack

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