Mitel Benefits from XBOSoft’s Testing Expertise

Customer satisfaction has always been at the heart of XBOSoft’s mission. With over 10 years of delivering quality software testing services around the globe, we’ve built long-term partnerships that not only ensure exceptional software quality but also drive continuous innovation. One such success story is our enduring relationship with Mitel, a cloud communications powerhouse based in Ottawa, Ontario, Canada. Mitel is recognized as the world’s fastest-growing provider of cloud communications—connecting more than 33 million cloud sessions daily and serving over 60 million users in more than 100 countries.

Long-Term Partnerships Drive Quality and Innovation

In April 2010, we first connected with Mitel through a referral during networking in New York City. At the time, Mitel was a startup experiencing frequent releases but struggling with a limited testing process. They had prepared a basic “test plan” that, while covering essential scenarios, wasn’t robust enough to catch regression bugs—especially those introduced by new features affecting stable areas.

Our early engagement was focused on manual testing based on their initial test plan. This collaboration laid the foundation for a strong, evolving partnership that has continued for over seven years. Over time, as Mitel’s software requirements grew, we adapted our approach by developing detailed test steps, incorporating performance and stability tests, automating front-end tests using Selenium/WebDriver, and API tests using JMeter.

Flexible, Responsive, and Reliable Testing Services

Peter Menhart, Senior Lead Software Developer at Mitel, shared that his positive experience with XBOSoft played a significant role in their decision to continue our partnership—even after Mitel acquired the division where he previously worked at Benbria. Peter emphasizes that our ability to swiftly adjust to new requirements and our extensive accumulated expertise have been invaluable.

One of the unique aspects of our service is our global presence. Although most of our testers are based in China, Peter found that time zone differences became an advantage. Requirements could be finalized towards the end of the day, with test results delivered overnight. This rapid turnaround allowed him to analyze and provide feedback by the next day, ensuring a smooth and efficient development process. Written communication helped overcome initial language barriers, and our robust knowledge-passing mechanism ensured continuity even through personnel changes.

Peter reflects on the overall value XBOSoft brings:

What Our Customers Are Saying

A Word from Peter Menhart, Senior Lead Software Developer at Mitel

Q: How did you initially connect with XBOSoft, and what quality issues did you face?
Peter: “Our cooperation started in April 2010 when we were a startup with frequent releases but limited testing capacity. Our basic test plan wasn’t enough to catch regression bugs—new features often negatively affected our stable areas. XBOSoft stepped in to fill that gap, and their support has been invaluable.”

Q: How did XBOSoft adjust to your evolving needs?
Peter: “Initially, we relied on manual testing, and XBOSoft delivered exactly what we needed. As our requirements grew, they expanded their services—developing detailed test steps, adding performance and stability tests, and automating our front-end and API tests. They even mastered our unique deployment model, which saved us internal resources and time.”

Q: Did having most of XBOSoft’s testers in China affect your work?
Peter: “Surprisingly, time and distance turned into an advantage. We could finish our requirements at the end of the day, get overnight test results, and provide feedback the next morning. Any urgent issues were quickly addressed, even if it meant a late-night response on my part.”

Q: Why continue partnering with XBOSoft?
Peter: “The factors are simple: XBOSoft consistently delivers what we need, they’re incredibly flexible and responsive, and their expertise has grown over time. Plus, having a CEO like Phil Lew, who makes an effort to visit us annually, has solidified our personal and professional relationship.”

The Road Ahead: Continuous Improvement and Collaboration

At XBOSoft, we’re committed to continuous improvement in our testing processes. Our long-standing partnership with Mitel is a testament to the power of agile, responsive, and reliable testing. We believe that strong quality assurance not only prevents costly errors but also drives innovation and customer satisfaction across industries.

While our journey with Mitel has been immensely rewarding, our work spans various sectors—from financial software to healthcare and beyond. For instance, our long-term collaborations with partners like AKVA Group demonstrate how adaptable our testing services can be across different industries. Each partnership is built on a foundation of trust, clear communication, and a shared commitment to quality.

Final Thoughts: Trust, Agility, and Customer Satisfaction

In the fast-paced world of software development, quality is paramount. Mitel’s success is partly due to our ability to provide agile testing solutions that evolve with their needs—ensuring that every release is robust, reliable, and secure. Our global team, agile methodologies, and unwavering commitment to customer satisfaction have made us an indispensable partner for companies striving for excellence.

If you’re looking to elevate your software quality and build long-lasting partnerships that drive growth, consider the benefits of working with a trusted testing partner like XBOSoft. Explore our comprehensive Software Testing Services for more information and contact us to discuss how we can support your organization’s success.

Together, let’s build a future where quality isn’t just an aspiration—it’s a guarantee.