We really enjoyed having Kate Valdes join us for our webinar last month on Agile Product and User-Centered Design Methodologies. One of the remaining questions that we said we’d get to in our blog was regarding commonly used Usability Testing tools.
When it comes to User Research and Usability Testing, the core of User-Centered Design, there are many available tools and services. How do you find the right tools for the job when every project has different needs and budgets? Luckily, there are many resources that can help you identify, craft and execute the best test plan for any scenario. We had a discussion with Kate, who provided a number of useful links.
Listed below are some tools and services which you may be able to leverage for your next project. It is organized by type, showing related activities for each. By no means is this list exhaustive, but it should serve as a good starting point.
User Research / Usability Testing Tools
User Research focuses on understanding user behaviors, needs and motivations through observation techniques, task analysis and other feedback methodologies.
Usability Testing is a technique that evaluates the usability of an interface or product; that is, the ease of use, efficiency and satisfaction customers have with the interface.
Ethnio – https://ethn.io/
Recruits best possible participants for research.
Applause – http://www.applause.com/usability-testing
Provides a targeted audience, structures and conducts test, provides test analysis and recommendations.
User Testing – https://www.usertesting.com/
See videos of how your users interact with an interface. Analysis available.
Optimizely – https://www.optimizely.com/
A/B, multivariant testing and analytics with analysis.
New Relic – http://newrelic.com/
Detailed real-time analytics and insights for multiple platforms.
App Dynamics – http://www.appdynamics.com/
One Platform. Unified Monitoring, DevOps Collaboration, and Application Analytics.
Also, a great reference for the different UX Research methods is this article below.