CA/Nimsoft QA Case Study

CA/Nimsoft: XBOSoft’s 3rd Party Validation Service ensures the highest product quality

XBOSoft’s tag line is “Software Quality Improvement”. Software quality is what we are all about. In over ten years of providing software QA & testing services, we’ve learned a thing or two about “Quality”. Foremost, you can’t improve your software quality without a structured QA process. Structure provides the framework for understanding, evaluating, and ultimately improving product quality. It’s the foundation for establishing, collecting, and tracking key test metrics that can be used to set performance baselines and provide input into test plans and strategies for reaching quality assurance goals.

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We’ve recently spoken with John Smith, former VP of Product Development at CA/Nimsoft, to see what he had to say about his multi-year relationship with XBOSoft, and XBO’s value as a 3rd Party Validation Service.

CA Unified Infrastructure Management (CA UIM), formerly CA/Nimsoft, provides a single, analytics-driven solution for proactively and efficiently managing modern cloud and hybrid IT infrastructures. CA UIM is the only IT monitoring solution that provides intelligent analytics, comprehensive coverage, and an open, extensible architecture. The product is consistently the #1 rated infrastructure management solution as ranked by IT Central Station.

Here’s what John had to say about XBOSoft as a trusted QA & Testing Partner.

Platform or Tools usedWhat We DidResults

  • AIX PowerPC
  • HPUX
  • CentOS
  • Debian
  • OpenSuse
  • RHEL
  • SUSE
  • Ubuntu
  • Solaris SPARC
  • Solaris x86
  • Windows Server
  • zLinux


  • Oracle
  • Oracle RAC
  • MS SQL Server
  • MySQL

Source Code Management

  • Git/Github

Life Cycle Management Tool

  • CA Agile Central (Rally)

  • Chrome
  • Firebox
  • IE

Mobile Devices

  • iPhone iPad Android
  • Continuous Integration
  • Jenkins
  • Team City


  • Groovy
  • Java
  • Perl
  • Selenium
  • Serenity
Installation/upgrade testing

  • Validated installation/migration process for end-users

Functional Regression Testing

  • Converted features/user stories to test cases
  • Implemented test case/defect writing and management

Load/Performance Testing

  • Monitored software performance as a whole and addressed the bottlenecks in early stages

End to End User Experience Testing

  • Tested product from end-user perspective to help product owners to better design the functions
  • Set up and test customer-specific environments

Integration testing with Test Automation

  • Tested product as an integrated system, filling the gaps between different dev teams
  • Write/execute test automation; both Blackbox, UI and API level

Pre-Beta Testing and Customer issue resolution

  • Replicated and analyzed end-user issues
  • Conducted end-user defect analysis with triad summary
Increased client’s customer satisfaction by:

  • More than 60% of functional defects were filed by XBOSoft team
  • Discovered user experience issues to raise user satisfaction
  • Found security issues including data and password exposure to ensure client’s and client’s customer’s data and information remained uncompromised
  • Resolved customer escalations to increase customer satisfaction

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