Founded in 1990, Fluid provides interactive merchandising software, custom design and development, and strategic consulting to retailers and branded manufacturers. Fluid helps its clients use their online presence as a competitive advantage to increase not only online but also offline sales, and build brand loyalty. In May 2018, it joined forces with Astound Commerce to form the largest independent digital commerce agency.
By blending e-commerce expertise, enterprise-class engineering, award-winning creativity, and best-of-breed software, Fluid offers innovative and creative thinking of boutique design agencies, as well as the resources and stability of a larger firm. This allows Fluid to deliver differentiated solutions that are also reliable, scalable, and extensible.
Fluid’s interactive merchandising software, Fluid Retail, was a set of tools and control panels that designed to help e-commerce merchandisers control their site, automate routine tasks, and employ both the art and science of merchandising to manage and optimize conversions.
THE QA CHALLENGES
The interactive capabilities and extensive customization features throughout the Fluid Retail product line lead to many complex user scenarios. Adding in usability uniqueness that makes Fluid software stat of the art creates an array and QA options that require experienced ‘eyes’ rather than machines to validate the functionality. Additionally, Fluid’s development team follows the agile process, presenting particular challenges for QA & testing support.
Fluid needed an experienced testing and QA partner that could not only provide a total ‘technical’ solution but had the domain knowledge and expertise to be an integral partner committed to the same goals and release schedules. Fluid also needed a QA team with proactive management processes and communication methods, and a commitment to building up product understanding for the long term.
After a thorough review and evaluation of 3rd party software testing vendors, Fluid selected XBOSoft.
SOLUTION: What it Means to Partner with XBOSoft
Partnering with XBOSoft gave Fluid the professional QA & software testing services they were looking for, with access to a wide range of software testing solutions and expertise. Thes included:
“We’ve been working with XBOSoft since last year. We chose them after trials with other vendors and they proved to be the best team for meeting our needs. They’ve done excellent QA work, but more importantly, I feel they are now part of our team as they are committed to work with us to get the job done.”