Questback develops and delivers online survey solutions utilizing Web 2.0 technologies. The surveys provide valuable feedback from users, allowing companies to tailor online products and services to their customers. The diverse and global nature of QuestBack’s customers presents formidable demands for new product releases and a fast turnaround of upgrades. The client’s strategy for addressing this challenging stipulation is to outsource product testing. This keeps costs under control and allows the company to focus on its core business. To ensure success, QuestBack wanted to find an outsourcing service provider with the right technical competence, ability, proven track record for delivering projects on time, and flexibility to meet a wide range of testing needs.