Tower Loan Case Study

Tower Loan has been in the consumer finance industry since 1936. With offices in six states and over 240 cities, they provide convenient loan services to approximately 200,000 customers for various needs such as home improvement, vacations, and medical bills. The company’s success relies heavily on its brick-and-mortar presence, driven by efficient software and exceptional customer service.

Tower Loan

Industry

Finance

Challenges

Business Challenges

Tower Loan faced significant software testing challenges in maintaining up-to-date and accurate loan processing systems. The complexity of their software increased with new features, loan types, and local regulations, making testing increasingly intensive and demanding. These challenges threatened their ability to provide timely, accurate loan services and maintain customer trust.

Solutions

Tailored solutions

To address these challenges, Tower Loan partnered with XBOSoft to benefit from our specialized expertise and expansive domain knowledge in the finance industry. Our collaborative approach helped streamlined testing processes and improve overall software quality and stability.

Automated Regression Testing

To accommodate Tower Loan’s bi-weekly release cycle, XBOSoft developed targeted automated test suites. These suites intelligently prioritize testing based on code changes and potential impact areas, significantly reducing manual testing efforts. This approach allows manual testers to focus on new features and usability, ensuring comprehensive coverage without compromising efficiency.

Financial Domain Knowledge

XBOSoft’s deep understanding of the financial software sector, particularly in loan processing, proved invaluable. Our team’s familiarity with complex calculations, regulatory requirements, and industry-specific reporting allowed for rapid test case development and execution. This expertise eliminated the need for extensive onboarding, accelerating the testing process and ensuring accuracy in critical financial operations.

Integration and Communication

XBOSoft seamlessly integrated with Tower Loan’s Agile development process. Our dedicated testing team, well-versed in their systems, responds swiftly to various release types – from minor patches to major feature updates. We utilize Jira for defect tracking and project management, ensuring transparent and efficient collaboration. Our communication strategy, refined over years of partnership, includes daily check-ins, regular email updates, and weekly meetings, fostering a cohesive virtual team environment.

Benefits

Advantages of working with us

We don’t just test software—we create customized strategies that solve your problems and help you stay ahead of the competition.

Proactive Quality Assurance

Our engineers excel in identifying, replicating, and characterizing critical defects that could potentially block builds or impact end-users. We take a proactive approach, providing transparent assessments of build quality and potential risks. This level of commitment ensures that Tower Loan’s software maintains the highest standards of reliability and performance.

Industry-Leading Team Stability

We believe in long-term partnerships, which requires a consistent approach to our employees. Our core team includes members who have been with us since our founding and we continuously strive to provide new opportunities for professional growth. We have an exceptional average employee tenure of over 8 years, far surpassing industry norms.

Advanced Defect Management

Our proprietary three-step bug validation process (report, verify, and review) ensures unparalleled defect detection. This rigorous approach allows Tower Loan to quickly understand, locate, and resolve issues. Our effective defect management process enables us to accurately reproduce bugs and validate fixes across new builds, significantly improving the efficiency of the development cycle.

Cost Benefit and Knowledge Retention

By maintaining a stable team, Tower Loan avoids the ongoing costs associated with training new hires. We are frequently complimented for understanding our clients’ software, often surpassing that of their own teams. This expertise leads to significant cost savings and enhanced overall productivity.

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