Retail Software Testing
Retail companies depend on software. From POS systems and inventory and supply chain management to e-commerce, billing and payment gateway tools to rolling the combined and integrated product out to various web and mobile platforms, the right software in the right combination will drive the user experience and hence is critical to consumer satisfaction, ensure data security and produce reliable data.
The challenge? Combining and integrating all the pieces and parts together in a fast changing environment where inventory and promotions are constantly changing while designers are tweaking the user interface and conducting A/B tests to determine how they can positively impact the user experience and influence user behavior. To meet these challenges requires attention to detail and a focus on quality. The solution; Effective retail software testing. For many companies, the demand for increased sales and improved ROI outpaces the need for POS and e-commerce software testing, leading to apps released before they’re ready and services that don’t provide enough consumer protection. This often results in news coverage that you don’t want. The solution? Retail application testing from XBOSoft — our experts have the knowledge and ability to assess current software, suggest critical improvements and design effective metrics.
See how XBOSoft helped ClassScene, the nation’s leading retailer of school yearbooks, in improving the quality of its e-commerce site by downloading the Case Study below.
The Retail Reality
While POS testing may be the priority for a brick-and-mortar operation, testing e-commerce applications is top priority for companies looking to drive online sales and generate global interest. Each retail business has its own strategy and no retail use-cases are identical. At XBOSoft, we know the retail industry cannot be generalized. We’ve built our reputation on understanding these differences and use this specialized knowledge to choose the right approach. They say it’s the details that count. And that certainly is the case in many platforms that we test based on different technology stacks. For instance, platforms such as Demandware Commerce Cloud, come with test scripts, but once you modify the platform to implement your site, these test scripts become out of date and fail. The result is that many sites go untested leading to vulnerabilities. To combat this, XBOSoft developed a Demandware testing program specifically for that platform.
Our customized approach to retail software testing focuses on:
- Data integrity: Retailers need information at the right time and place, but this data must be accurate and complete. Data verification is paramount in all aspects of retail, from inventory to sales. One simple error could have unknown consequences with a large price tag.
- User experience: Quality means more than apps functioning as designed — the concept also includes user experience as a key part of application impact. In a market dominated by always-connected mobile devices and on-demand information, users want more than just functionality. As a result, usability assessment and testing are critical. Does your retail software exceed user expectations and does the user encounter any friction in moving through your primary user stories?
- Reliability: Any downtime is too much. In an era where customers can easily switch to another product via SaaS-based business models, you can’t afford to be down. Through benchmarking and metrics based performance testing, XBOSoft ensures our clients’ applications and systems maintain their reliability and accuracy.
- Mobile: Users access retail applications not only via the web from across the globe, but also with a growing number of mobile devices. It’s no longer enough to conduct retail application testing for a small subset of devices; your software must accommodate any device, anytime and anywhere — without compromising function or form. A simple button that is moved slightly to the left can cost you.
Software now drives ROI for retail organizations. Make sure your applications, POS services and mobile offerings are stable, secure and streamlined — talk to one of our retail software testing experts today and discover how we can help improve retail software quality and confidence.