Step 1 – Pre-Onsite Data Collection – Analysis
The QPA Quality Assessment begins with a Pre-Onsite data collection period. During this time period, the client completes the pre-assessment questionnaires and collects the appropriate documentation required to kick off the study. Prior to the data collection period, we also discuss and confirm the Assessment’s objectives with the Client’s team leader for the project (typically the VP of Development, Development or Quality Assurance manager, and any other stakeholders). This phase utilizes a variety of methods for data collection:
- Questionnaires that ask the same questions phrased in different contexts and from different angles for different roles in the company to understand various viewpoints.
- Pre-Review Data Collection including various development artifacts and documentation including but not limited to test cases, defects, requirements specifications, user stories, marketing sheets, organization charts, customer service help desk tickets, quality statements, and quality process definitions.
We then analyze this information and are able to understand the different viewpoints of quality for different roles in the organization, the organization’s definition of quality, and the existing processes to achieve their quality goals.
Step 2 – Onsite Review Followed by Off-Site Analysis and Evaluation
After our analysis of the data and questionnaires, we then go onsite to work with the stakeholders for a focused period of 3-5 days gathering and analyzing supplemental data via:
- One-on-one and Small Group Interviews
- Work Observation sessions
- Data reviews
- Brainstorming Sessions during preliminary finding meetings with management
The additional information facilitates in-depth analysis of the following critical performance areas that affect Quality Assurance:
- Work Flow Process Analysis
- Management Processes and Procedures and their impact on software quality management
- Quality Assurance Engineer Job Design and organization alignment
- Quality Assurance Technology Inventory Analysis
- Defect Analysis with process improvement correlation
- Qualityware evaluation
Step 3 – The Deliverables – Assessment Report and Quality Workshop
The QPA Quality Process Assessment results in a comprehensive document that contains recommendations for immediate changes that will lead to improvements in operational procedures, workflows, technology uses, job designs, and measurements that support your quality objectives. This is followed by an executive workshop that presents the results and maps out a plan for improvement. The Assessment Report provides the following:
- A comprehensive examination of quality assurance operations
- An executive readout of findings of the current situation
- An analysis of operational-development processes from product management (requirements) to development and Quality Assurance, followed by customer service
- An analysis of defects to identify trends, correlations, and other characteristics
- A technology analysis with recommendations
- Staffing estimates based on current workload
- Work function review and recommendations
- Performance measurements analysis
- Risk analysis with recommendations for risk reduction
- Recommendations related to software quality management such as testing strategy, process improvement, and quality control.
XBOSoft has been providing professional QA consulting services for over 15 years. In the world of software QA & testing, we’ve seen a thing or two and have worked with organizations of all sizes and shapes to examine their QA processes and guide them toward long-term improvement.
We share our knowledge with the software and business community through publishing topical White Papers, presenting at conferences, and holding quality assurance workshops.
And, in the end, we assist our clients in not only improving their software quality processes but in getting the work done, providing day-in and day-out software testing services to clients globally.