Timely communication is required when outsourcing software testing to avoid information asymmetry. Many tools can be used, like instant messaging (Google Talk, MSN), email or SMS, shared documents and dashboards, issue tracking systems, configuration management tools, screen sharing, etc. Both sides should agree on the communication channels before the project starts.
Emphasize good written language skills:
English is the international language of business. Many times, English is the second language for both the customer and the outsourcing team. This can be a challenge when communicating over email frequently. Smooth and effective communication between the client and the outsourced QA team in charge of testing is one of the most important factors for project success. Make sure your communication is concise, complete, and accurate.
Be flexible and adaptable:
Companies have their own workflow and processes. As an outsourcing software testing services company, we follow our clients’ QA processes, so it requires flexible teams to provide service for them. The outsourced QA testing team should have the ability to learn new workflows and the testing process very quickly and be able to adapt to a new work style when working with a new client.
Be the expert:
Be the expert in the area that the client expects you to be the expert – QA and testing. Be or become a domain expert, e.g., financial software. Emphasize your knowledge and ability to apply that knowledge to thoroughly test your client’s product. And last but not least, become an expert in the client’s specific application.
Understand the cost structure of your customer:
Your client is software QA outsourcing to you because you can provide a service in a more cost-effective way than if they did it themselves. Or maybe you are providing expertise that is too costly to hire and bring in-house. Understanding the particular situation for each of your clients will provide a guide for you to know if you are pricing yourself out of a job or if there is a wider scope of services for you to provide.
Although this is implied in most of the items on this list, it can’t be over-emphasized. Communicate with a purpose. Don’t just inundate your customer with information. Communication must be selective. Make sure the right information and analysis go to the right person. A developer may appreciate lots of technical detail, whereas the development manager wants schedule information.
Not enough visibility with key managers in your client’s company can be disastrous because you want your value seen throughout the client. As the only part of the outsourced QA testing team, it may be difficult to attain greater visibility. First, you need to identify key managers and then give them periodic updates, statuses, and results (especially if they are good!). Visit the client and make it a point to see and talk to those key managers, even if it is only for a few minutes.
Work With An Experienced Software Testing Outsourcing Team
The software testing outsourcing services that XBOSoft provides gives our clients greater budget flexibility and control while enabling them to pay for only the services they need, when they need them, rather than having a full time QA staff. It also brings in fresh engineering expertise, domain experience outside their application, and an independent eye. The best practices listed above are just the tip of the iceberg in how we have built our business and why our clients keep raving about us!