Telecommunications Software Testing

Telecommunications Industry Challenges Far and Wide

For telecommunications service and software providers, shifts in technology and business models necessitate adapting business processes to retain current customers, while acquiring new customers requires continuous innovation in delivering better customer service while reducing costs. But shifts in business models, are not just different revenue models, but sometimes involve an entirely new line of business. As we’ve seen deregulation of the 80s led to divestiture, but it also meant increased merger and acquisition activity as telecommunications companies saw that the future meant more than providing phone lines. First, they ventured into mobile, then began to understand that mobile was also inherently connected to content, entertainment, and broadcasting. But fully leveraging their existing infrastructures while also attempting to cross-sell their customer bases has required a high level of integration unless these newly acquired or merged portfolio companies remain separate business units. To achieve the level and integration and synergy projected requires the right mix of investment not only in hardware infrastructure but software to support and operate equipment at extremely high reliability and sometimes under regulatory pressures.

As such, telecommunications industry IT project and software implementations are aimed not only at reducing operations costs but also simultaneously increasing process efficiency and integration across business units.

Telecommunications Software Challenges

Telecommunications software and IT projects may involve implementing and upgrading web-based offerings, improving back-office systems, or updating billing systems along with other OAM systems. All of these business systems require extensive and thorough quality assurance to ensure that customers get uninterrupted and secure service. Also of extreme importance is data integrity as big data has now become critical for analyzing not only optimizing internal operations but also in understanding the customer base in satisfying them today and developing new offerings for the future. 

This becomes more complex as regulations are constantly changing while organizations enter new markets, as well as exit markets they think, aren’t providing shareholder value. When entering a new market through merger and acquisition or developing a new business unit, attracting new customers, keeping them, and selling them other portfolio products requires tight integration of software and a strategy to tie it all together. 

Telecommunications Software Testing and Quality Assurance Solutions

For such critical software and systems, XBOSoft provides quality process improvement solutions and software testing services that can make a real difference in ensuring five-nine reliability while also verifying data accuracy and integration across software interfaces. Some of the solutions we have provided for the industry include:

• Risk and root-cause analysis in our Quality Process Assessment to determine an organization’s quality objectives with a roadmap and plan to achieve them.
• Test automation assessments to determine where and when automation should be used in place of and to supplement manual software testing.
• Performance testing to understand where software has bottlenecks that could impact end-user experience.
• Billing system data integrity checks to ensure that data reconciliation is accurate from beginning to end.
• System integration testing to ensure that integrations between business units in the software they use to share data in a timely and accurate manner.
• Platform compatibility testing to ensure that customers can access software with a plethora of devices across operating systems, browsers, and various hardware technologies.

Our experience in telecommunications software testing and supporting systems for the industry includes leading ERP systems, embedded systems, consolidation/integration, upgrade/replacement, billing, and operations analysis, combined with new mobile access initiatives.

For more information on how we can help you test and improve the quality of your telecom software, contact us.