Mitel Automation Case Study

Based in Ottawa, in Ontario, Canada, Mitel is the world’s fastest-growing provider of cloud communications, making more than 33 million cloud connections daily. Mitel serves more than 60 million users in more than 100 countries.

We recently reached out to Peter Menhart, Senior Lead Software Developer at Mitel, to get his feedback on his 7-year relationship with XBOSoft. In Spring 2016, Menhart’s division at Benbria was bought by Mitel, but, because of his positive experience with XBOSoft, our company’s commitment to continue the partnership, and our depth of experience, XBOSoft continues to support the unit’s software quality assurance needs.

Mitel

Industry

Telecommunications

Challenges

Business Challenges

The team encountered several obstacles that hindered their development process and necessitated external support including inadequate testing resources, regression bugs affecting software stability, limited manpower to execute comprehensive test plans, and insufficient testing processes that failed to catch potential issues.

Solutions

Tailored solutions

XBOSoft partnered with Mitel to address their testing needs, evolving our services over time to meet their growing requirements.

Comprehensive Testing Strategy

  • Implemented manual testing following the client’s developed test plan
  • Expanded to include performance and stability tests
  • Developed automated front-end tests using Selenium/WebDriver and API tests using JMeter

Adaptable Skill Development

  • Learned to install, deploy, maintain, and troubleshoot the client’s unique software
  • Developed detailed test steps to enhance the initial test plan
  • Maintained and applied acquired knowledge to similar problems, reducing guidance needs

Efficient Communication Model

  • Utilized time zone differences to maximize productivity
  • Implemented written communication for improved efficiency
  • Established a reliable knowledge-passing mechanism within the XBOSoft team

Benefits

Advantages of working with us

We don’t just test software—we create customized strategies that solve your problems and help you stay ahead of the competition.

Reliable Delivery

Consistently delivers the required testing services, adapting to new requirements and technologies as needed, and the ability to tackle diverse testing challenges ensures you receive comprehensive QA.

Exceptional Flexibility

Agility allows for urgent tasks to be addressed on short notice with flexibility to respond quickly to resolve emerging issues or changing priorities in your development process.

Accumulated Expertise

Over time we accumulate extensive knowledge about our client’s products with knowledge transfer mechanisms to ensure continuity of service even when team members change, maintaining a high level of expertise.

Cost-Effective Solutions

We provide a pricing structure that aligns with the value delivered, striking the perfect balance between quality and cost to support any business seeking a high-quality testing solution.

Dedicated Leadership

The personal commitment of CEO Philip Lew to customer satisfaction fosters strong, long-lasting relationships, ensuring that partnerships evolve beyond mere business transactions through a top-down approach to client care.

Efficient Communication

Time zone differences and our tailored communication model enhance productivity through timely exchanges of requirements and feedback, ensuring seamless integration with your development cycle and that test results are ready when you begin your workday.

Let’s make your success our next story

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