Insurance Software Testing
In the insurance industry, frequent changes in regulations needing business model adaptations impact time to market for new products and services. In addition, legacy applications and their integration with new technologies, risk and cost of non-compliance, customer dissatisfaction, and risk of downtime present significant challenges.
XBOSoft’s insurance industry clients include large and small enterprises across the globe. Our strong insurance software testing team with their associated domain and technology expertise offers a multitude of testing and consulting services tailored to the insurance industry.
Insurance Software Testing Challenges
Insurance is a broad industry covering health, personal property, liability, automobiles, mortgages and more. With such a wide range, some companies specialize while others offer comprehensive product offerings. In the last year and a half, XBOSoft has worked together with another software company that mainly focuses on developing software for the insurance industry. During this time, we’ve accumulated knowledge in the insurance domain and have mastered key points that are important for testing insurance software. Some of them include:
1. Role Permissions
These roles may include:
- End user who may fill in their pre-qualification information.
- Insurance agent who submits the insurance application.
- Insurance company employee who mainly checks and approves (or declines) the application.
- Administrator who has rights to set up the software.
These roles are totally different and have different permissions. It is critical to ensure that each role has correct rights. Defects in this part of the application may cause a big loss for the insurance company.
2. Information Interfaces
When testing insurance software, we need to verify that information not only can be saved in the front office but also can be saved and transferred through front, middle and back office (and vice versa) databases and operations without any errors. Transferring and moving information via various APIs is always an issue as even standard APIs may be implemented with slight variations.
3. Changes of Numbers
Insurance is all about money and numbers. A trivial change of a number in a variable may cause a big difference in the final result. Usually, nearly every new release of the insurance software contains some changes in the numbers such as the interest or percentage of the provision fee. Therefore, data verification and checking all calculations is very important. This can be especially sensitive and critical for software dealing with multiple currencies.
Software Testing Challenges
- Understanding Domain Knowledge
One application may include many insurance types. The requirements and workflow for these insurance types are also different. Even for the same type of insurance, there may be different workflows depending on the age or income of the applicant. Since most software testers are not experts in insurance, understanding these complex rules presents a challenge. You have put yourself in the shoes of an insurance agent as well as the broker to understand all the rules and criteria.
- Checking Lengthy Documents
This is not technically challenging but requires patience. Most insurance software applications contain large amounts of paper output and usually these documents have many pages. Information in the application must be checked periodically with paper output. Depending on the frequency that this task needs to be done, automated data verification testing can used to accomplish this task.
- Targeting Regression Testing
Because there are so many workflows and many of the pieces and parts of the workflows can touch each other in different user stories, figuring out what to regression test when you have a software update is a never-ending challenge. As such you have to target regression testing judiciously through a deep understanding of the software, business rules and how user stories relate to one another.
Insurance software testing is like any other domain specific related quality assurance work. You really need to understand business rules in developing thorough test cases and in prioritizing the test strategy. Otherwise, you add very little value.
How We Can Help
XBOSoft understands that cutting costs and driving efficiency are paramount even while the economy returns to growth. Insurers are now turning to technology to balance efficiency and growth spending where it counts the most. We have been working with insurance companies to provide quality assurance and insurance software solutions, supporting them with independent third party testing and access to quality assurance thought leadership, resulting in faster time to market and improved software quality.