SurfStitch Group is an industry leading online global action sports and youth culture network that has evolved from a pure-play online retailer to become a destination for customers to connect with everything action sports related. Together, SurfStitch Group’s websites serve a unique customer audience of over 6 million, representing a digital ecosystem capable of capturing and influencing all points of the surf and action sports lifestyle cycle.
Industry
eCommerce
Services
Challenges
SurfStitch Group’s online retail business serves clients in Europe, Asia, and North America, and needs to be able to process transactions in multiple currencies, handle deliveries and returns, as well as requiring daily updates to display promotions and new products. With regression testing needed across all of the leading browsers and devices, effort levels began to skyrocket as the business rapidly grew. SurfStitch needed a QA partner to balance their testing loads and after searching globally, selected XBOSoft to augment their regression testing QA team.
Solutions
Partnering with XBOSoft enabled SurfStitch to benefit from a wide range of XBOSoft’s software testing solutions and expertise, such as:
Serving customers globally with complex retail offerings that changed daily imposed strict performance tolerances. This made targeted regression testing imperative even for small releases. XBOSoft’s experience in test management and processes significantly compressed the testing time while still ensuring the appropriate feature coverage depending on the release contents.
Testing payments is one of the most critical functions in E-commerce, yet probably one of the most difficult elements because there are so many potential mistakes that a user can make. XBO employed a negative testing strategy along with security and confirmations to ensure a positive and interruption-free experience along the payment process.
The SurfStitch user E-commerce experience starts and stops with a mobile device and/or website. These ecosystems have diverse hardware, software, and network configurations under constant change as new devices, browsers, and operating system versions are being constantly updated. XBO developed a mobile testing strategy utilizing a matrix QA model that successfully ensured proper coverage and quality control.
This often-overlooked facet of testing is taken for granted by many companies that don’t realize that any friction or slightest confusion could cost them a sale. XBO utilized ‘Click-oriented’ heuristic tests and error prevention analysis to reduce friction while keeping customers on the path to completing their purchase.
XBO had to address browser compatibility, operating system compatibility, mobile compatibility, printing options and the possibility of a user starting the purchase path on one device and completing it on another.
Benefits