CA Unified Infrastructure Management (CA UIM), formerly CA/Nimsoft, provides a single, analytics-driven solution for proactively and efficiently managing modern cloud and hybrid IT infrastructures. CA UIM is the only IT monitoring solution that offers intelligent analytics, comprehensive coverage, and an open, extensible architecture. The product is consistently the #1 rated infrastructure management solution by IT Central Station. With its comprehensive monitoring capabilities, UIM is used in many data center environments to monitor networks, storage, servers, databases, virtualization platforms, cloud environments, and data center environment parameters such as power and cooling.
Industry
Telecommunications
Services
Challenges
In their pursuit of high-quality software, CA/Nimsoft encountered several significant challenges. They aimed for a “zero defect” standard due to the critical role their product plays in customer operations. This goal was complicated by the need for rigorous testing processes, as their initial two-tier QA system, comprising developer unit testing followed by internal QA, was insufficient for identifying all functional defects. As a result, CA/Nimsoft faced issues such as significant performance degradation, missing legacy functionalities in new releases, and security vulnerabilities that threatened data access privileges. Furthermore, usability problems could confuse users and lead to costly mistakes. These challenges underscored the necessity for a reliable third-party validation service to enhance their quality assurance efforts and ensure that defects were identified and resolved before reaching customers.
Solutions
To effectively address the challenges CA/Nimsoft faced in achieving a “zero defect” standard and maintaining high product quality, a collaborative approach was established with XBOSoft. This partnership facilitated the implementation of a comprehensive testing strategy that emphasized rigorous validation processes and proactive defect identification. By leveraging XBOSoft’s expertise, CA/Nimsoft enhanced its testing capabilities and improved overall software reliability.
Benefits
Over 60% of functional defects were identified by XBOSoft’s QA team before reaching customers
Proactive testing and issue resolution led to improved user experience and satisfaction
Comprehensive security testing ensured data integrity and protected against vulnerabilities
Effective communication and collaboration improved the efficiency of development and QA efforts
The partnership allowed CA/Nimsoft to adapt quickly to evolving market demands and technological advancements