CA/Nimsoft Case Study

CA Unified Infrastructure Management (CA UIM), formerly CA/Nimsoft, provides a single, analytics-driven solution for proactively and efficiently managing modern cloud and hybrid IT infrastructures. CA UIM is the only IT monitoring solution that offers intelligent analytics, comprehensive coverage, and an open, extensible architecture. The product is consistently the #1 rated infrastructure management solution by IT Central Station. With its comprehensive monitoring capabilities, UIM is used in many data center environments to monitor networks, storage, servers, databases, virtualization platforms, cloud environments, and data center environment parameters such as power and cooling.

Challenges

Business Challenges

In their pursuit of high-quality software, CA/Nimsoft encountered several significant challenges. They aimed for a “zero defect” standard due to the critical role their product plays in customer operations. This goal was complicated by the need for rigorous testing processes, as their initial two-tier QA system, comprising developer unit testing followed by internal QA, was insufficient for identifying all functional defects. As a result, CA/Nimsoft faced issues such as significant performance degradation, missing legacy functionalities in new releases, and security vulnerabilities that threatened data access privileges. Furthermore, usability problems could confuse users and lead to costly mistakes. These challenges underscored the necessity for a reliable third-party validation service to enhance their quality assurance efforts and ensure that defects were identified and resolved before reaching customers.

Solutions

Tailored solutions

To effectively address the challenges CA/Nimsoft faced in achieving a “zero defect” standard and maintaining high product quality, a collaborative approach was established with XBOSoft. This partnership facilitated the implementation of a comprehensive testing strategy that emphasized rigorous validation processes and proactive defect identification. By leveraging XBOSoft’s expertise, CA/Nimsoft enhanced its testing capabilities and improved overall software reliability.

Comprehensive Testing Services

  • Third-Party Validation: Engaging XBOSoft to provide independent validation of software quality.
  • Rigorous QA Processes: Implementing structured QA processes that include functional, performance, and reliability testing.
  • Installation/Upgrade Testing: Validating the installation and migration processes for end-users.

Proactive Issue Identification

  • Defect Reporting: XBOSoft’s QA team identified over 60% of functional defects, including critical Level 3 defects.
  • User Experience Testing: Conducting end-to-end user experience testing to help product owners better design functions.
  • Pre-Beta Testing and Customer Issue Resolution: Replicating and analyzing end-user issues to conduct thorough defect analysis.

Security and Performance Assurance

  • Security Testing: Identifying security vulnerabilities related to data access privileges.
  • Load/Performance Testing: Monitoring software performance as a whole and addressing bottlenecks in the early stages.
  • Integration Testing with Test Automation: Testing the product as an integrated system, filling gaps between different development teams.

Benefits

Advantages of working with us

We don’t just test software—we create customized strategies that solve your problems and help you stay ahead of the competition.

Increased Defect Detection

Over 60% of functional defects were identified by XBOSoft’s QA team before reaching customers

Enhanced User Satisfaction

Proactive testing and issue resolution led to improved user experience and satisfaction

Robust Security Assurance

Comprehensive security testing ensured data integrity and protected against vulnerabilities

Streamlined Development Processes

Effective communication and collaboration improved the efficiency of development and QA efforts

Scalability and Flexibility

The partnership allowed CA/Nimsoft to adapt quickly to evolving market demands and technological advancements

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